7 Replies Latest reply: Dec 2, 2014 8:38 AM by Ian-OD RSS

    Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"

    Ian-OD Community Member

      Using the Firefox browser on my Mac, I successfully purchased two subscriptions to Acrobat Standard to be used on my two Macbooks from the UK store at Adobe.com.

       

      When trying to downloading the software I get the message "Not Available on Mac" --- WHAT ????

       

      My questions:

      1)  Why isn't this available on Mac? Can I swap it for an older version, or upgrade?

      I've used Acrobat on Mac for years, not sure what this is all about

      2) there was no warning pre-purchase that this was for windows users only -- and also the website could have checked "hey, seems you're on a Mac buying a Windows product, are you sure?".

       

      Could you please help solve this?

       

      Thanks,

      Ian

       

      Screen Shot 2014-12-01 at 15.59.10.png