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1. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Jeff A Wright Dec 1, 2014 4:10 PM (in response to Ian-OD)Moving this discussion to the Adobe Acrobat.com Services forum.
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2. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Test Screen Name Dec 1, 2014 4:19 PM (in response to Ian-OD)Acrobat Standard has not been available for Mac for perhaps a decade and does not run on any recent version of Mac OS. The chances are you have been using Acrobat Pro on the Mac, or a very old Mac system.
There is no automatic swap system. You can cancel/refund, or contact Adobe to change your subscription.
Pretty poor if the web site doesn't warn.
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3. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Ian-OD Dec 2, 2014 8:32 AM (in response to Ian-OD)Adobe: if that is the case, how can I upgrade my purchase from Standard to Pro?
There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.
It would be really great to actually have someone handling a ticket instead of posting on a forum?
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4. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Ian-OD Dec 2, 2014 8:33 AM (in response to Jeff A Wright)Adobe: if that is the case, how can I upgrade my purchase from Standard to Pro?
There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.
It would be really great to actually have someone handling a ticket instead of posting on a forum?
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5. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Jeff A Wright Dec 2, 2014 8:35 AM (in response to Ian-OD)Ian-OD you are welcome to contact our support team directly at Contact Customer Care. If you are not seeing the option to contact our support team then try a different web browser.
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6. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Test Screen Name Dec 2, 2014 8:36 AM (in response to Ian-OD)As I said, you'd have to contact Adobe. You cannot do this by clicking on any standard purchase. If you want to contact Adobe, don't post in the forum! Use Chat.
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7. Re: Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"
Ian-OD Dec 2, 2014 8:38 AM (in response to Test Screen Name)Hey, sorry about this.
Thank you both for the help.
Contacting Adobe is exactly what I'd like to do!
The only option I get for "contact Adobe" is the forum.
I now see Jeff's comment about using a different browser -- will try that.
Thanks





