1 Reply Latest reply: Dec 2, 2014 10:06 AM by Jeff A Wright RSS

    Computer crash. Trying to install updates and get this error "“This serial number is not for a qualifying product. Please try another” when you enter a serial number in the Serial Number Upgrade screen."

    doglovr1

      My computer crashed.  Ugh.  I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message.  I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them.  I keep getting directed to help screens which are no help.

       

      Any solutions?  Is there a "generic" serial number I can enter to get my upgrades installed?

       

      I have a photoshoot that I need to edit asap.  I really don't  want to have to go back to CS3 version.

       

      Thank you to anyone who can help!