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1. Re: Computer crash. Trying to install updates and get this error "“This serial number is not for a qualifying product. Please try another” when you enter a serial number in the Serial Number Upgrade screen."
Jeff A Wright Dec 2, 2014 10:06 AM (in response to doglovr1)Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6. I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found. Also I would recommend referencing case 0181578817 which is your previous case from 2010.

