1 Reply Latest reply on Dec 1, 2014 10:22 AM by John T Smith

    CS6 Creative Suite keeps asking to 'continue trial' and 'serial number' even though I own it.

    DuffDesign123

      Hello-

      My office owns CS6 Creative Suite.

      I needed to get After Effects CC for work so we downloaded Creative Cloud and then bought/downloaded After Effects CC onto my computer.

      However- once we did this, my CS6 started asking to "continue trial" or for a "serial number"- but these are already owned applications. I cannot even get into them any more because of this.

       

      This is a PC.

       

      Does anyone know the solution to this?