2 Replies Latest reply on Dec 1, 2014 12:03 PM by cmontooth

    Trying to cancel membership

    adobewook

      Hi, I'm trying to cancel my membership, but keep being led in circles and never to an actual way to contact Adobe. Apparently several other people on this forum have the same question, but the question is never answered. Please tell me how to cancel my membership.

        • 1. Re: Trying to cancel membership
          SteveLuke

          Try calling them.

          Adobe Creative Cloud, desktop, and consumer products:
          800-585-0774

          Monday–Friday
          5am–7pm (Pacific Time)

            

          Adobe Creative Cloud for Teams (small and medium business):
          800-443-8158

          Monday–Friday
          5am–5pm (Pacific Time)

           

          Server, enterprise, and developer products:
          Adobe Digital Publishing Suite, Acrobat® volume licensing, Creative Suite® volume licensing, and ColdFusion®
          888-649-2990
          Monday–Friday
          6am–5pm (Pacific Time)

           

          Adobe Marketing Cloud products:
          877-722-7088
          Monday–Friday
          7am–4pm (Pacific Time)

           

          Adobe Connect™ and LiveCycle®
          800-685-3644
          Monday–Friday
          8:30am–5pm (Eastern Time)

           

          • 2. Re: Trying to cancel membership
            cmontooth

            I tried calling them today at the first number given and apparently I would have had to hold for over 2 hours, so they've put me on a call back list for later today. I've had the same issue as the person who originally posted, following the directions and being sent around in circles. By intentionally making it difficult for people to cancel their subscriptions, Adobe is engaging in some smart marketing practices for their bottom line, but crappy customer service (which is what I will remember the next time I think of their products).