I had previously purchased Acrobat 9 and tried the new Acrobat XI. I didn't like it as well as I did Acrobat 9 standard edition. When I tried to access it I could no longer get it to give me a download for that particular version. I can see my key but can't download. I spoke to support on chat but they said they couldn't help. Does anyone know how?
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You should reinstall from your CD or original download. No need to download again.