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1. Re: How do I stop Elements 13 Editor screen freezes?
Barbara B. Dec 1, 2014 2:07 PM (in response to wisetrout) -
2. Re: How do I stop Elements 13 Editor screen freezes?
wisetrout Dec 1, 2014 5:20 PM (in response to Barbara B.)Thanks for the reply. I have tried resetting the preferences -- it was no help. I have tried just about all of the listed troubleshooting items except those I don't feel qualified to do (haven't started in safe mode for example). All drivers and windows are up to date. Elements begins to use about 28% of the CPU and freezes. What can I provide that might help solve the issue?
Thanks,
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3. Re: How do I stop Elements 13 Editor screen freezes?
Barbara B. Dec 1, 2014 5:41 PM (in response to wisetrout)Well, your operating system, for one. Does it happen when you start the program directly from the .exe or application file? What is it doing when it freezes?
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4. Re: How do I stop Elements 13 Editor screen freezes?
wisetrout Dec 1, 2014 5:45 PM (in response to Barbara B.)I am running Windows 8.1. I am starting from the desk top icon. I can usually work about 4 - 5 minutes, and then it freezes. I am making various photo enhancements. It doesn't appear that any particular action causes it. It has only worked one time without freezing, and CPU usage was very low during that session.
Thanks.
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5. Re: How do I stop Elements 13 Editor screen freezes?
Barbara B. Dec 1, 2014 5:48 PM (in response to wisetrout)Have you by any chance also recently imported a large number of photos into the organizer? PSE can be kind of dodgy if the organizer is busy generating thousands of thumbnails.
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6. Re: How do I stop Elements 13 Editor screen freezes?
wisetrout Dec 1, 2014 6:04 PM (in response to wisetrout)I will try starting from the .exe file, and report back.
Thanks.
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7. Re: How do I stop Elements 13 Editor screen freezes?
wisetrout Dec 1, 2014 6:05 PM (in response to Barbara B.)I have not even tried to use the organizer.
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8. Re: How do I stop Elements 13 Editor screen freezes?
wisetrout Dec 1, 2014 6:07 PM (in response to wisetrout)I tried starting from the .exe file. It did not work any better.



