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1. Re: Premier Pro CC crashing
RameezKhan Dec 2, 2014 12:21 AM (in response to onegator)Hi,
You haven't provided much information about your computer. Please provide more details so that I can help further.
Alternately this might be helpful:
Before importing anything go to File > Project Settings > General and change the Mercury Playback Engine to GPU Acceleration software only and delete existing previews after clicking OK.
Thanks,
Rameez
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2. Re: Premier Pro CC crashing
PadillaCRTMO Dec 2, 2014 11:27 AM (in response to RameezKhan)Hello, the computer specs are as follows:
Dell E7440
Windows 7 64bit
8.00 GB RAM
Intel Core i5
The second you click to insert a video into the software program from the media browser windows throws the error "The program has stopped working" and it closes. There are no errors given by the Adobe program itself. Any ideas? The computer has been adjusted for best performance to free up some memory, and there are no other errors on the system. Appreciate the help.
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3. Re: Premier Pro CC crashing
RameezKhan Dec 3, 2014 12:15 AM (in response to PadillaCRTMO)Thank you for providing the details. Which Graphics Card is installed in your computer?
Have you tried my suggestion of changing the Video Renderer? I would also suggest importing media without using the Media Browser to see if that will work.
If that didn't help, I would require more details. Please launch Event Viewer from Start search and check the detailed error log for Premiere. You can either paste it here or attach a screenshot.
Thanks,
Rameez
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5. Re: Premier Pro CC crashing
RameezKhan Dec 5, 2014 3:08 AM (in response to onegator)If you don't have Windows 7 Service Pack 1 installed, please install it and then see if it works.
Thanks,
Rameez


