4 Replies Latest reply: Dec 2, 2014 6:09 AM by LesCanardio RSS

    PSD Asset not processing into system?

    LesCanardio Community Member

      Hi,

       

      I'm working with Extract for the first time today. With the first, small and straight-forward file the system worked beautifully. However, with subsequent attempts to work with larger and more complex PSDs, not only does it seem that they are not processing into the system (no thumbnails in Assets view), but when I try to view the file in the Extract view, the system attempts to process them and then fails at 34% each time.

       

      I have confirmed that there are fewer than 1000 layers in these files (up to 833). However, there are commas in the layer names, which is triggering issues in the Extract Assets process within PS itself.

       

      Could you help me troubleshoot what's going on here?

       

      Thanks in advance.