-
1. Re: PSD Asset not processing into system?
MitchHendrickson Dec 1, 2014 1:41 PM (in response to LesCanardio)Sure... we're always interested in files that don't process because our target there is zero :-)
Since I don't have access to these failing files you would need to explicitly share them with us for investigation. If it's something that you can share, you can do so by choosing "Send link" from the dropdown and then choosing "Create public link." That will create an (unlisted) link that you can then share via PM or even here in the forum if you choose.
Thanks,
-Mitch
-
2. Re: PSD Asset not processing into system?
LesCanardio Dec 1, 2014 2:32 PM (in response to MitchHendrickson)Unfortunately, i'm unable to share the PSD, but i did send you the link via PM. Please let me know if you need anything further to help investigate.
Thanks again!
-
3. Re: PSD Asset not processing into system?
MitchHendrickson Dec 1, 2014 11:49 PM (in response to LesCanardio)Thanks, Les. I got the file and was able to reproduce the problem. I have a fix in my sights but it won't be instant. We're about to plan our next sprint and I'll aim to book some time to work on it, hopefully this week. After fixing, it'll also take a little while to work its way out to getting tested and deployed so I don't want to promise a date, but you can rest assured we're on it.
-
4. Re: PSD Asset not processing into system?
LesCanardio Dec 2, 2014 6:09 AM (in response to MitchHendrickson)Thanks for the update, Mitch. I will let my team here know that this issue will be addressed. In the meantime, is there any advice you can give me to work around the bug (such as potential changes to the PSD), so as to be able to work with Extract for this project?


