3 Replies Latest reply: Dec 2, 2014 10:27 AM by moookers RSS

    CC Manager & Installation Errors

    moookers

      I just bought CC full suite, barely managed to download Photoshop off the CC Manager. It took like an hour to download. Really slow - slower than dial up speeds. I've disabled firewalls, anti-virus software, etc. No dice. Now when I try to download any other programs, mostly Acrobat XI and Lightroom, they get to around 42-87% and then give me an installation error.

       

      I used to be able to click on "More Information" for the installation errors, but now it won't load that either. It just pops up a window that says: "Installation failed. Errors occurred during installation.(7)."

       

      I have a less-than-year old Vaio Ultrabook. My internet connection is great for everything else. Super frustrating. I hope I don't have to do some weird technical work to get around this. I'd think in this day and age it'd be a simple download and simple access to the apps.

        • 1. Re: CC Manager & Installation Errors
          moookers Community Member

          FYI I just tried uninstalling all Adobe products, running the Cleaner Tool, reinstalling CC Manager. Still no dice. Some guy called me from Adobe Support and told me it was a server issue, then tried to sell me the CS6 for $650 instead. I told him I wanted CC to work, not buy the entire suite right now. He said he'd talk to his supervisor and have a senior rep call me back.

           

          That was an hour ago.

          • 2. Re: CC Manager & Installation Errors
            Jeff A Wright Employee Hosts

            Moookers I would recommend reviewing the installation logs to determine why the installations are failing.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

            • 3. Re: CC Manager & Installation Errors
              moookers Community Member

              Hi Jeff! I was able to chat with Adobe reps (on chat and via Twitter, interestingly). Turns out the errors I was receiving were Microsoft-related. They helped me step-by-step to turn on some services from Windows that were blocking full installation. Is there a page for that? I didn't have to do anything really fancy, just go into Services and "Start" two processes. One was actually disabled, the other wasn't running but set on Manual.