5 Replies Latest reply: Dec 4, 2014 10:35 AM by c.pfaffenbichler RSS

    Image size half what it should be / Canvas size always 0

    Images small Community Member

      I am using latest PhotoShop from creative cloud on new MacBook Pro retina display.  For some reason when I create a new canvas for an image OR save and open an image it only is displaying 1/2 the size it should be.

       

      This happens for every image I open or try to create.  Always 1/2 of what it should be and it even saves that way. 

       

      For example...  if I save an image off the web that is 1040x400, open it in PhotoShop and just hit save, the image saves 1/2 of the size it should be at 520x200 even though Photoshop says it is 1040x400 when you view the image size...

       

      Example continued..

       

      The image on this website is 1040x400 pixels with a resolution of 72:

       

      1040x400.jpg

       

       

      When I save the image to my desktop and open in PhotoShop, it opens at only 1/2 the size (520x200) even though it is at 100%:

      520x200.jpg

       

      When I view the image says it says it is 1040x400 but it is clearly not.  It also always says the canvas size is 0x0 which make no sense:

      Screen Shot 2014-12-01 at 8.14.12 PM.png

       

      Screen Shot 2014-12-01 at 8.19.56 PM.png

       

      This has got to be a setting but can not figure it out.

       

      Thank you