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1. Re: I have been on hold for over 3 hours now. 3rd time calling billing department this week
rosemariekovic Dec 1, 2014 8:49 PM (in response to hrzic)I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?"
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2. Re: I have been on hold for over 3 hours now. 3rd time calling billing department this week
ssprengel Dec 1, 2014 9:26 PM (in response to rosemariekovic)From the message you’re getting, I’d guess the billing address you’ve entered for your order doesn’t match the billing address of the credit card you’ve used to place the order. Is there anything different between the two addresses?
Otherwise, is your AdobeID country or your computer’s physical or virtual location in a different country from the credit card or billing address you’ve been entering?
What country are you ordering from?

