I am trying to renew my student edition 24 month access guarentee subscription because I paid extra for 12 extra months but when I try and renew it, I get stuck at the academic status step. I fill in all the information but it will not let me click continue. What do I do?
I would require the following details to investigate further:
1. Order number
2. Email associated with it
3. Educational proof of eligibility.
Please message the above mentioned information as requested in the Personal message.