Hey, I am currently enrolled with the Photography CC and wanted to upgrade to the "whole thing" after doing the trials of a few of the other applications. I went through the upgrade prompts, expecting that any time they would offer me a choice between annual and monthly but I updated my credit card info and was sent an email telling me I had enrolled in the annual plan. I can budget 39.95 month to month but six hundred dollars right now is quite a bit. How can I change?
In case you are unable to get the option to get the monthly CC, you can contact Adobe Support via http://adobe.ly/yxj0t6.
They shall check whether the present CC can be cancelled & new order can be placed,(in such instances the cancellation fee is waived off)
Thank you for your reply.
The plans were changed and I was billed for both the monthly and annual plans. I checked my account today and the $599.99 was taken out (which I expected) however I was received $7.99 from Adobe as well. The gentleman on the phone said Adobe would reimburse the $599.99 after several business days, I'm just curious what the $7.99 is for.
Case Number: 214331872