0 Replies Latest reply: Dec 1, 2014 8:44 PM by SparkFour RSS

    Signature issue in Adobe Reader XI (Unable to sign)

    SparkFour Community Member

      I have Adobe Reader XI installed both on my work laptop and my home PC.

       

      I have the same PDF document on both my home computer and work laptop. (and yes, I have sent a new copy of the working document to my work computer to ensure it hasn't been modified or changed). It is the exact same document.

       

      I open it at home and I have the ability to sign the PDF document and then use the save as option to save a copy of the signed document, and I have done so to submit it on weekly basis. (A time sheet).

       

      I was able to do so at work maybe 2 or 3 times and then one time when opening Reader, a popup appeared for an update for Adobe Reader in my notification area and I installed the update from adobe.com. Ever since I installed that update, now when I open the same document at work, both the Place Initials and Place Signature options are both grayed out and I have not been able to figure out why. I have gone through all the preferences and settings and I can't find anything that would account for them being disabled.

       

      I have not installed the update on my home system for fear of the same issue occurring. (I need to be able to submit that time sheet) and I would like to regain this ability on my work laptop. Can anyone provide any ideas on why I would suddenly lose the ability to sign a PDF document that shows under the document properties as available to be signed. (ie: Signing: Allowed).

       

      I have tried uninstalled and re-installing Adobe Reader on the laptop. Same issue.

       

      Any help or suggestions appreciated.