2 Replies Latest reply: Dec 2, 2014 9:00 AM by Carlo45 RSS

    Can't register Acrobat 9 Upgrade from Acrobat 7  Standard

    Carlo45 Community Member

      Hi, a couple of years ago I bought a copy of Acrobat 7.0 Standard and installed it on my PC.

      Subsequently I bought from Adobe site an Acrobat 9.0 Upgrade license and installed it without problems on my Windows 7 32 PC.

      Few days ago I reassembled my PC installing a new MoBo - CPU and Windows 8.1 Pro, then I installed the Adobe 9 program and tried to register it, while the code of Adobe 9 Upgrade is accepted (green flag) the code for Adobe 7 Standard is not accepted (red X) and this is strange because the code I imput is the one printed on the original CD and accepted during the previous installation of Acrobat 9 Upgrade program.

      Please can someone help? Thanks in advance