1 Reply Latest reply: Dec 2, 2014 8:34 AM by Bill@VT RSS

    Can't deactivate Acrobat from old PC as it has crashed - what do i do?

    Edin72 Community Member

      My old PC crashed and I now want to to put Acrobat on my Mac. I can't deactivate what is on my PC as it won't boot up. Adobe suggests that I follow this process:

       

      "Don't have access to the previous computer on which you installed the application? Contact us. Be sure to have any purchase-related information ready."

       

      However, the link takes you nowhere - well nowhere that can give an answer. I just ended up on a rather dull loop.

       

      Can anyone offer some support as it appears Adobe have no motivation to do so now they have my money?