1 Reply Latest reply: Dec 2, 2014 10:31 AM by Jeff A Wright RSS

    Adobe Application Manager does not work

    Anhoilan Community Member

      I am afraid this is not the appropriate forum, but it is the closest I could find, sorry about that.

       

      I experience a problem where I can't update my Adobe products, the application manager gives two different erros.

      I've come across the issue when I tried to update Photoshop CS 6 Extended 13.0 x64 and Premiere Pro CS6 6.0.0

      Since the problem seems to be related to the Application Manager, and not Ps and Pr themselves, I posted the problem here.

       

      When I try to update either of the programs from within ( help > updates... )

      I get this error, and in the preferences only the Extension Manager is visible.

      Schermafbeelding 2014-12-02 om 10.45.50.png Schermafbeelding 2014-11-30 om 10.05.49 copy.png

       

      When I download the updates from here

      Adobe - Photoshop : For Macintosh : Adobe Photoshop 13.0.6 update for CS6

      Adobe - Premiere Pro : For Macintosh : Adobe Premiere Pro CS6 6.0.5 Update

      And try to install them following the instructions I get this error:

      Schermafbeelding 2014-12-02 om 12.12.10.png

      translated:

      Updating failed

      Can't apply updates

      This patch is not for you. Use the menu Help in your product to check for updates and to display a list of the newest available updates.

      Contact customer service if the problems persist.

       

       

      I'm using:

       

      late 2011 15 inch Macbook Pro

      OS X 10.9.5

      2.2 GHz Intel Core i7

      8 GB 1333 MHz DDR3

      AMD Radeon HD 6750M 512 MB


      as part of Adobe CS6 Production Premium:

      Schermafbeelding 2014-12-02 om 12.44.47.png

      Schermafbeelding 2014-12-02 om 12.44.56.png


      Schermafbeelding 2014-12-02 om 12.28.08.png

      I wondered if maybe this wasn't the most recent version of the application manager,

      but on the downloads page http://www.adobe.com/downloads/updates.html

      I could not find updates for this product.

       

      I have not yet tried to update After Effects (it did not occur to me that they weren't up to date until I stared experiencing a bug in Photoshop) and I don't really use the other programs in my collection.

      If it is useful to try and update the others as well to understand the problem, I'll try to do that.