3 Replies Latest reply: Dec 5, 2014 12:28 AM by Ketil Karlsen RSS

    error when i try to convert to word

    Ketil Karlsen Community Member

      Trying to convert to word but only get this message: an error occurred while trying to access the service

      What du i do


        • 1. Re: error when i try to convert to word
          Vikrantt Singh Employee Hosts

          Hi Ketil Karlsen,

           

          The first thing i would like to know is, have you subscribed for the service?

          If yes, please help with the below mentioned information for better assistance.

          1) Version of Adobe Reader being used.

          2) Operating system you are working on

           

          Thanks,

          Vikrantt Singh

          • 2. Re: error when i try to convert to word
            Ketil Karlsen Community Member

            HI VIKRANTT

             

             

             

            ·         ANSWER TO THE FIRST QUESTION IS YES. (ketil@b-b.as)

             

             

             

            ·         HERE IS INFORMATION ON THE 2 OTHER QUESTIONS.

             

             

             

            1) ADOBE READER XI  VERSION 11.0.09

             

             

             

            2) WINDOWS 7 HOME PREMIUM (1.PACK)

             

             

             

             

             

            More information about computer

             

            Component Details partial results Results

            Processor Intel (R) Core (TM) i7-2600 CPU @ 3.40GHz 7.6 5.2

               Settled by lowest partial results

             

            Memory (RAM) 8.00 GB 7.6

            Graphics ATI Radeon HD 5450 5.2

            Games Graphics 4086 Total available video memory (MB) 6.3

            Primary Hard Drive 312GB free (477GB total) 7.9

            Windows 7 Home Premium

             

            system

            • 3. Re: error when i try to convert to word
              Ketil Karlsen Community Member

              Hello again,.

               

              Also sends one image so you I log in with my Adobe ID first, then I try to convert PDF file to one word docu.

              This message I get after I've pressed "conversions":

              An error occurred while trying to access the service (Translated from Norwegian. It is written in Norwegian on the image you see is in the mail.)

              Some good suggestions on what I can do?

               

               

               

              Mvh

               

              Ketil

               

               

               

              Fra: Ketil Karlsen 

              Sendt: 5. desember 2014 08:22

              Til: 'jive-1511718-26i4x-2-45kq3@adobe-v7.hosted.jivesoftware.com'

              Emne: SV:  error when i try to convert to word

               

               

               

              HI VIKRANTT

               

               

               

              ·         ANSWER TO THE FIRST QUESTION IS YES. (ketil@b-b.as)

               

               

               

              ·         HERE IS INFORMATION ON THE 2 OTHER QUESTIONS.

               

               

               

              1) ADOBE READER XI  VERSION 11.0.09

               

               

               

              2) WINDOWS 7 HOME PREMIUM (1.PACK)

               

               

               

               

               

              More information about computer

               

              Component Details partial results Results

              Processor Intel (R) Core (TM) i7-2600 CPU @ 3.40GHz 7.6 5.2

                 Settled by lowest partial results

               

              Memory (RAM) 8.00 GB 7.6

              Graphics ATI Radeon HD 5450 5.2

              Games Graphics 4086 Total available video memory (MB) 6.3

              Primary Hard Drive 312GB free (477GB total) 7.9

              Windows 7 Home Premium

               

              system