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1. Re: Error DS015 on Premier Pro CC 2014 update
Jeff A Wright Dec 2, 2014 10:32 AM (in response to DocRodriguez)DocRodriguez the installation log file should contain additional information regarding the error you posted. You can find details on how to locate and interpret the installation log file at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
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2. Re: Error DS015 on Premier Pro CC 2014 update
DocRodriguez Dec 2, 2014 6:45 PM (in response to Jeff A Wright)Thanks, yes, I did look at the log before I posted, but it there is no instruction on how to resolve. The summary is noted below. Perhaps there is a clearer interpretation someone can provide to help figure out a resolution.
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | -------------------------------------- Summary --------------------------------------
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | - 0 fatal error(s), 1 error(s)
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | OSX version: 10.10.1
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 |
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | ----------- Payload: Adobe Premiere Pro CC 2014_8.1.0_AdobePremierePro8AllTrial 8.1.0.0 {86533270-688F-41EF-8823-C607326C3099} -----------
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/GPUSniffer.app/Contents/cuda_supported_cards.txt"(Seq 384)
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 |
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | Please search the above error string(s) to find when the error occurred.
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | These errors resulted in installer Exit Code mentioned below.
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | -------------------------------------------------------------------------------------
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 |
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | Exit Code: 7 - Unable to complete Silent workflow.
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | END - Installer Session
11/28/14 15:32:57:413 | [INFO] | | OOBE | DE | | | | 430619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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3. Re: Error DS015 on Premier Pro CC 2014 update
Jeff A Wright Dec 3, 2014 7:48 AM (in response to DocRodriguez)DocRodriguez it appears that you are facing a file permission failure as discussed in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. You will want to use the Find command to search the log for the word ERROR. This will allow you to identify the locations where the installer is unable write to.


