1 Reply Latest reply on Dec 2, 2014 7:17 AM by A.T. Romano

    Trouble Requesting Return

    Amy L C

      I bought Adobe Premiere Elements 13 and somehow when it took me to the download page, it was only the "Windows, English" version. I need it for a mac. I went to the requesting the return steps (registered the program with the serial number on my account), but I can't open the program to deactivate it. It says "contact us" if you have trouble with this.

       

      Even if I could deactivate it, the instructions are then to "contact us" to request a return. How should I proceed?

       

      Thank you!@

        • 1. Re: Trouble Requesting Return
          A.T. Romano Level 7

          Amy L C

           

          See if Adobe Chat Orders can sort out what needs to be done to get you the product that you want..

           

          Please click on the following link

          Contact Customer Care

          Premiere Elements

          Membership, Account, Payment

          Payments, Invoices, Ordres

          Chat Panel

          If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

           

          I would direct you to alternative files, but I am not sure if you will need a new serial number for the Premiere Elements 13 Mac, so best let us first

          try Chat Panel.

           

          We are not Adobe, rather user to user.

           

          Best wishes

           

          ATR