It is nearly impossible for me, someone who is new to MAC's in general, to understand what is going on with my system. But I have learned a little through online searches and community suppory. Ultimately no portion of the program package was ever installed on my computer. Is there anyone you could ask to assist me. I am having difficulty researching the specific error code, which I believe is where I will find my answer. Most of the information I could dig up is outdated, going back many year's and does not apply (unless I am missing something.)
I am also going to post this information to the community and send you another (updated) link. If you could forward it to someone who could help me analyze the logs...errors, I would be grateful. My work is piling up!!
Tech support called me last night and offered little help and asked me nothing about my system or the errors that occured, telling me that the problem I am having is caused by adobe's server updated the plug-ins to only support CS6 essentially making CS5 obsolete. I find that hard to believe since my fiance just installed the the other license (I bought 2 licenses) successfully, the first try, just 2 weeks ago. I have been attempting to install on my system since then, to no avail.
First I would like to note that I have had CS3 trial version and CS4 trial version on my system before and I may not have uninstalled one or both of them correctly.
NOTE: These programs are already present in my utilities: Adobe Air App, Acrobat X.
NOTE: In the CS5 Design Premium Install Window, InDesign is not supported therefore I unchecked that and install the rest of the programs, and also tried to only install only the CS5 Adobe Photoshop. Got the same error in the install window.
This is the error from PDAPP.log (12/1/2014 21:12:26.111 [WARN] DWA.SystemRequirement Memory 2047 MB or greater is required. Require check for memory failed for payload Adobe InDesign CS5 Application Base Files)
I have the logs saved that were written only during the installation time and will post or send it (upon request) to anyone that could, would offer assitance. (I have been chastised for posting the logs to an Apply Community Forum, so I don't want to piss anyone off and reduce my chances for assistance.)
There seems to be some conflicting information about the system requirements, therefore I can't troubleshoot the install problem.
My system:
Macbook, 32 bit
Dual Intel Processor
1 GB Ram (one source tells me I need 2GB RAM, the read me file says a min. of 500MG, the product box reads 1GB)
35 GB Free space
Journaled HFS+, case preserving file system
32 Bit (which I am told CS5 self adjusts from the suggested 64bit)
I have ran a cleaner utility, tried installing in safe boot. And get the same results, nothing installs and the same error message...ERROR: Updating driver data failed. Driver entry was not added. ARP estimated size 3726KB
Questions:
I have the latest version of flash, the system requirement state Flash 10. Do I need to downgrade my Flash?
Could there be any remains of CS4, CS3 from the previous trial versions I had in the past that may be preventing install?
Could anyone explain what this error code from the install window means? ERROR: Updating driver data failed. Driver entry was not added. ARP estimated size 3726KB
What does it mean when this is displayed among my PDAPP.log: [INFO] DWA.SystemRequirement SystemRequirements not mentioned for payload - Adobe Photoshop CS5? (this occurs for all portions of the program)
Mon Dec 1 21:12:26 2014 [INFO] LWANative - pwa_openSession Session key : 67406317-6C66-4D1B-AA06-DBC5443AE0EB
Mon Dec 1 21:12:26 2014 [ERROR] LWANative - OOBElib returned error: 47
12/1/2014 21:12:26.744 [WARN] DWA.Fetchserialnumber Fetch serial numbers returned nothing
12/1/2014 21:12:26.759 [INFO] DWA.Utils PWA closesession returned <result><session>67406317-6C66-4D1B-AA06-DBC5443AE0EB</session></result>
Mon Dec 1 21:12:26 2014 [WARN] DWANative - Install dir is NULL or pdbGetPayloadData error 8 for key-INSTALLDIR and payload id-{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
...
Tue Dec 2 01:00:47 2014 [WARN] PDApp.AppletManager - Unable to get the applet switching info... Response is: 8
Tue Dec 2 01:00:46 2014 [WARN] Setup - Size for ACF from PIM 52585
Tue Dec 2 01:00:40 2014 [WARN] PIM - RemoveQuarantineInfo from File /Users/macbook/Applications/Adobe/OOBE/PDApp/install.sig
It's is alot of information, and many question. So I apologize in advance for the length of the post.
Thank you for your attention!
1 Correct answer
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