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1. Re: Cannot open extension panel in Adobe Premiere
lesavage Dec 2, 2014 7:28 AM (in response to metus)How do you close the extension? For example you could use one of the following three options:
- using the cross in the panel
- going to Window > Extensions > <Your Panel Name>
- using JS?
Lea
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2. Re: Cannot open extension panel in Adobe Premiere
metus Dec 2, 2014 8:54 AM (in response to lesavage)We just use the cross in the panel.
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3. Re: Cannot open extension panel in Adobe Premiere
lesavage Dec 2, 2014 9:20 AM (in response to metus)Can you setup logging by referring to section 'Checking log files for errors' in http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/cs-extension-builder/ pdfs/CC_Extension_SDK.pdf
In the log file you are looking for output such as LoadExtension and UnloadExtension to confirm that your actions are being processed. If you still experience issues then you can send me the log file either through private message or at lesavage at adobe dot com.
Thanks,
Lea
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4. Re: Cannot open extension panel in Adobe Premiere
metus Dec 3, 2014 2:30 AM (in response to lesavage)The document stated that the logs files are in "/Users/<user>/Library/Logs/CSXS" folder. There is no "CSXS" folder in our machine. Could it be "/Library/Logs/Adobe" ?
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5. Re: Cannot open extension panel in Adobe Premiere
lesavage Dec 3, 2014 6:53 AM (in response to metus)No the original folder is right. Have you restarted Premiere?
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6. Re: Cannot open extension panel in Adobe Premiere
metus Dec 4, 2014 1:25 AM (in response to lesavage)Yes we did.
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7. Re: Cannot open extension panel in Adobe Premiere
lesavage Dec 4, 2014 1:49 AM (in response to metus)Ah I think I know the problem, so to confirm the steps:
1) Increase log level to 6 in /Users/<user>/Library/Preferences/com.adobe.CSXS.5.plist
2) Restart Premiere
3) Repeat your previous steps


