How do you close the extension? For example you could use one of the following three options:
- using the cross in the panel
- going to Window > Extensions > <Your Panel Name>
- using JS?
We just use the cross in the panel.
Can you setup logging by referring to section 'Checking log files for errors' in http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/cs-extension-builder/ pdfs/CC_Extension_SDK.pdf
In the log file you are looking for output such as LoadExtension and UnloadExtension to confirm that your actions are being processed. If you still experience issues then you can send me the log file either through private message or at lesavage at adobe dot com.
The document stated that the logs files are in "/Users/<user>/Library/Logs/CSXS" folder. There is no "CSXS" folder in our machine. Could it be "/Library/Logs/Adobe" ?
No the original folder is right. Have you restarted Premiere?
Yes we did.
Ah I think I know the problem, so to confirm the steps:
1) Increase log level to 6 in /Users/<user>/Library/Preferences/com.adobe.CSXS.5.plist
2) Restart Premiere
3) Repeat your previous steps
Here are the logs;
2016-10-03 11:56:11:071 : TRACE EventManager::DispatchEventLocallyImpl: calling (type "keyForAllEvents", function 000007FED24EFC80, context 0x1dfc8460)...
2016-10-03 11:56:11:074 : TRACE EventManager::DispatchEventLocallyImpl: done of callback(type "keyForAllEvents", function 000007FED24EFC80, context 0x1dfc8460)...
2016-10-03 11:56:14:083 : INFO PlugPlugMenuCall called for Extension : com.metus.PremiereCCExtension.extension1, inMenuID : 8
2016-10-03 11:56:14:085 : WARN Extension not loaded
2016-10-03 11:56:14:086 : INFO Return value for PlugPlugMenuCall : PlugPlugErrorCode_extensionNotLoaded
This happens after we use the openDocument function. The project opens successfully but we can't access our extension window.
Did this ever get resolved ... we are experiencing the same issue.
opens the document successfully, but the extension window / panel is blank and the extension cannot be opened again until you restart Premiere. This is one Premiere Pro 2017.1.1 Release.
More on this ... I even tried this with the sample PProPanel
I just copied it right into C:/Program Files (x86)/Common Files/Adobe/CEP/extensions. I tried the Open Project test and it did the same thing. The .prproj document opened up fine, but the Extension panel was blank and could not be opened again until you restart Premiere.