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1. Re: Elements 13: serial number invalid
Jeff A Wright Dec 2, 2014 12:38 PM (in response to fabfel)Fabfel did you purchase the serial number from Adobe directly? If so then please verify you are using the registered serial number under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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2. Re: Elements 13: serial number invalid
fabfel Dec 3, 2014 2:49 AM (in response to Jeff A Wright)Thanks Jeff, I followed your instructions, I recorded the serial number, but goes on to say that the code is not valid!
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3. Re: Elements 13: serial number invalid
Jeff A Wright Dec 3, 2014 8:04 AM (in response to fabfel)Fabfel if you are unable to register your serial number then please contact the reseller to arrange a return. You can try utilize a different web browser to verify that no add-ons or toolbars are interfering with registering Photoshop Elements 13.
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4. Re: Elements 13: serial number invalid
fabfel Dec 3, 2014 11:39 PM (in response to Jeff A Wright)Hi Jeff, how can I contact the staff to solve the problem?
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5. Re: Elements 13: serial number invalid
Jeff A Wright Dec 4, 2014 9:40 AM (in response to fabfel)Fabfel if you purchased the software title from Adobe directly then please see Return, cancel, or exchange an Adobe order. If you purchased the software title from a reseller then you will want to contact them to arrange for a return.
Most purchases from Adobe are automatically registered. This is why I assumed you purchased the software title from a seller other than Adobe.


