1 Reply Latest reply: Dec 3, 2014 6:08 AM by cnicho RSS

    Unable to launch Adobe Reader using ShellExecute with Protected Mode on

    cnicho Community Member

      HI

      Using the latest Adobe Reader 11.0.9, I open a PDF via ShellExecute in a legacy 32bit application, I get an unsupported configuration dialog and prompt to open with Protected Mode disabled always, once or don't open.

       

      I need it to open with Protected Mode enabled.

       

      The folder is in the Security (Enhanced) Privileged Locations.

       

      I turned Protected Mode logging on and I see these messages when I call ShellExecute:

       

      [12:02/18:17:12] interceptions setup failed - error:0x0

      [12:02/18:17:12] Failed to add target - error:0x0

      [12:02/18:17:12] Failed to launch sandbox process. ResultCode: 1 error:0x5A4

      [12:02/18:17:12] Sandbox Process Initialization Failed - error:0x5A4

       

       

      I've read the Unsupported Configurations section of the Protected Mode Troubleshooting guide but nothing matches my system as far as I can tell.

      I am running the 32bit legacy application in Windows Server 2008 R2 (64bit) as a member of Domain Administrators

       

      What can you suggest is the unsupported configuration?

       

      Thanks

      Craig