5 Replies Latest reply: Dec 4, 2014 6:50 AM by kglad RSS

    Indesign CS5 won't install

    joel9507

      Background:

      I had been using InDesign CS5 for a couple years on my Win7 Ultimate x64 machine.   A year and a half ago, I reloaded the OS and didn't reinstall InDesign as I didn't need it then.  It's used for a once-yearly project near year-end. My InDesign CS5 is the Pagemaker upgrade, - the install is from the download file gotten via the download manager when licensed from Adobe in 2010. I think it had updated to CS5.5 during that period but I don't have any files to install CS5.5,

       

      Problem:

      Tried to re-install it now, and the installer fails.  It accepts the serial number but does not complete:  ***I've attached the complete list of error messages at the end of this post.  I've tried the install multiple times - initially with all the InDesign bells and whistles, then reboot and retried, and then again after rebooting a second time with none of the InDesign extensions chosen (thinking maybe one of those might be the cause) but no changes in symptoms.

       

      Discussion:

      I am thinking it is either something fundamental with InDesign CS5 conflicting with some Win7 update since the time when InDesign CS5 worked, or an interaction with the other Adobe products. 


      Other Adobe products on the machine:

      Added after the time InDesign had worked

            Lightroom 3.6, Lightroom 5.7, and Adobe DNG converter. 

      Had been on, back when it all worked fine:

      Photoshop CS5, Dreamweaver CS3, Acrobat 8 Standard and Adobe Reader XI.  Helper apps are: Bridge CS3 and CS5, Extension Manager CS3 and CS5, Extendscript Toolkit 2 and CS5 and Device Central CS3 and CS5.

       

      Any help and suggestions would be most appreciated.  Thanks in advance for your help.

       

      **** Complete list of installer error messages follows, (with duplicates of "WARNING: Payload cannot be installed due to dependent operation failure" removed.  Where you see one, there had been between 3 and 20 in a row):

      ==================================================================

      Exit Code: 7

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 48 error(s), 64 warning(s)

       

      WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

       

      WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}

       

      WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}

       

      WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}

       

      WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      ERROR: MsiConfigureProductEx failed with error: 1612

       

      ERROR: The following payload errors were found during install:

       

      ERROR:  - Microsoft_VC90_ATL_x86: Install failed

       

      ERROR:  - Microsoft_VC90_CRT_x86: Install failed

       

      ERROR:  - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed

       

      ERROR:  - Microsoft_VC80_ATL_x86: Install failed

       

      ERROR:  - Adobe Toolhints CS5: Install failed

       

      ERROR:  - AdobeColorCommonSetCMYK: Install failed

       

      ERROR:  - AdobeHelp: Install failed

       

      ERROR:  - Adobe Buzzword CS5: Install failed

       

      ERROR:  - Adobe Mini Bridge CS5: Install failed

       

      ERROR:  - Adobe SING CS5: Install failed

       

      ERROR:  - AdobeColorJA CS5: Install failed

       

      ERROR:  - Adobe ReviewPanel CS5: Install failed

       

      ERROR:  - Adobe InDesign CS5 Icon Handler x64: Install failed

       

      ERROR:  - Adobe BrowserLab CS Live: Install failed

       

      ERROR:  - Microsoft_VC90_MFC_x86: Install failed

       

      ERROR:  - CSXS Story Extension: Install failed

       

      ERROR:  - Suite Shared Configuration CS5: Install failed

       

      ERROR:  - Adobe Linguistics CS5: Install failed

       

      ERROR:  - PDF Settings CS5: Install failed

       

      ERROR:  - AdobeColorEU CS5: Install failed

       

      ERROR:  - AdobeTypeSupport CS5: Install failed

       

      ERROR:  - AdobeColorCommonSetRGB: Install failed

       

      ERROR:  - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_US: Install failed

       

      ERROR:  - Adobe InDesign CS5 Common Base Files: Install failed

       

      ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed

       

      ERROR:  - Adobe CSXS Extensions CS5: Install failed

       

      ERROR:  - AdobeOutputModule: Install failed

       

      ERROR:  - Microsoft_VC90_CRT_x86_x64: Install failed

       

      ERROR:  - Microsoft_VC80_CRT_x86: Install failed

       

      ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed

       

      ERROR:  - DynamiclinkSupport: Install failed

       

      ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed

       

      ERROR:  - AdobePDFL CS5: Install failed

       

      ERROR:  - HIL Help Search: Install failed

       

      ERROR:  - AdobeCMaps CS5: Install failed

       

      ERROR:  - Required Common Fonts Installation: Install failed

       

      ERROR:  - Adobe SwitchBoard 2.0: Install failed

       

      ERROR:  - Microsoft_VC80_MFC_x86: Install failed

       

      ERROR:  - AdobeColorNA CS5: Install failed

       

      ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed

       

      ERROR:  - Adobe InDesign CS5 Application Base Files2: Install failed

       

      ERROR:  - Recommended Common Fonts Installation: Install failed

       

      ERROR:  - Adobe InDesign CS5 Icon Handler: Install failed

       

      ERROR:  - AdobeJRE: Install failed

       

      ERROR:  - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure

       

      ERROR:  - Adobe InDesign CS5 Application Feature Set Files: Install failed

       

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