0 Replies Latest reply: Dec 2, 2014 11:23 AM by raptorsama RSS

    Adobe Reader crashes when opening any PDF

    raptorsama Community Member

      Hello!

       

      I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.

       

      Specs:

      PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory

       

      M

      EMORY*

      16GB DDR3 memory
      HARD DRIVE*
      1.0TB (5400 RPM, Serial ATA)
      OPTICAL DRIVE*
      DVD-SuperMulti drive (+/-R double layer)

      Audio and Video

      DISPLAY SIZE
      15.6" widescreen
      DISPLAY TYPE*
      HD TruBrite® LED Backlit display
      DISPLAY RESOLUTION
      1366x768 (HD), 16:9 aspect ratio, Supports 720p content
      AUDIO
      DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers

       

       

      Communication

      WEBCAM
      HD Webcam and Microphone
      WIRELESS LAN*
      Wi-Fi® Wireless networking (802.11b/g/n)
      BLUETOOTH
      No Bluetooth (No Antenna)
      LAN
      10/100/1000 Ethernet LAN
      The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!