Hello!
I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.
Specs:
PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory
M
EMORY*
- 16GB DDR3 memory
- HARD DRIVE*
- 1.0TB (5400 RPM, Serial ATA)
- OPTICAL DRIVE*
- DVD-SuperMulti drive (+/-R double layer)
Audio and Video
- DISPLAY SIZE
- 15.6" widescreen
- DISPLAY TYPE*
- HD TruBrite® LED Backlit display
- DISPLAY RESOLUTION
- 1366x768 (HD), 16:9 aspect ratio, Supports 720p content
- AUDIO
- DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers
- WEBCAM
- HD Webcam and Microphone
- WIRELESS LAN*
- Wi-Fi® Wireless networking (802.11b/g/n)
- BLUETOOTH
- No Bluetooth (No Antenna)
- LAN
- 10/100/1000 Ethernet LAN
- The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!