Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
The email ID present here does not have any CC attached to it, if there are some other Email , please provide it by personal messaging so that I can assist you further.
Me too. I got a full creative cloud plan but my ID still show up as a free member .I can't access the chat to ask for help.
Please help me.
So, maybe my account could be linked with this e-mail email@example.com? Can you verify it please?
But I'm trying the tactic of login/lougout/restart with both accounts in the last two days without results.
I have an invoice and an ID number of the transaction.