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2. Re: Tried to open elements 11 got the following error message error: 213:5
wolffman39 Dec 2, 2014 12:12 PM (in response to wolffman39)I am not on a Mac. Why does the error message tell you to contact Customer Support when you can't find Customer Support, just pages and pages of useless answers?
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3. Re: Tried to open elements 11 got the following error message error: 213:5
wolffman39 Dec 2, 2014 12:26 PM (in response to wolffman39)I purchased a new pc over 2 months ago and installed my PSE 11 entered the license number and have been using it since. Today I try to open it and get the following error message
A problem has occurred with the licensing of this product. Restart the computer and re-launch the program. If this problem still occurs after re-starting contact Customer Support and mention error: 213:5. Boy that's a joke. I tried searching for an answer and found nothing. This is so aggravating. You go to get some work done and an hour later your still trying to find help. Please let me know where I should go to get this fixed.
I am on a Windows 8 pc
Thank you
Nancy


