0 Replies Latest reply on Dec 2, 2014 2:53 PM by chriscluny

    A required file could not be installed

    chriscluny

      I have a Windows 7 Enterprise 64bit PC that receives this error.  I have uninstalled and cleaned up the folders following this method:

      How do I do a clean install of Flash Player - Windows?

       

      I then ran the web installer.  This fails with "General Error" and does not give a code.  I downloaded the standalone "Install_Flash_player_AX.exe" file and ran it (I have IE11) and it then gives the following error:

      A required file (C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActibeX.exe:1260) could not be installed.

       

      Please let me know if there are any log files needed and what folder I should grab them from.