I tried this and had no crashes. I am on OS X 10.8.5, though, with a similar MacBook Pro. Can you try another mouse, perhaps? It would be good to know if the issues is related to the mouse or OS X 10.10.
Please file a bug, if you have time here: http://adobe.ly/ReportBug
Sadly I don't have another mouse with a scroll wheel to test this on.
I will say it only started happening after I updated both Premiere CC 2014 (I had 2014 before, but not the newest update) and also OS X Yosemite to its newest version as well.
But also, I wasn't editing Marker descriptions very much before this project, which I started after the aforementioned updates.
So... it's hard to say what the culprit is.
I've just submitted a bug report... thanks for the link!
I am getting the exact same problem! So glad I'm not the only one. Been doing it for a week or two now and it really slows me down. I don't think its your mouse or your mac as I'm working on an iMac and using a cobra gaming mouse.
I get the exact same two errors right in a row:
Then this one:
Then the "Sorry, Premiere has to shut down. It will try to save your project."
Anything you've found that deals with it?
Great to hear! I mean, it sucks you're having a problem, but it's always so validating to know you're not the only one out there...
I've had no progress, but admittedly, I haven't tried anything.
If I were you, I'd file a bug report — the more of them they get the more they have to consider a solution:
Having the same problem under the same circumstances. Markers have not been Premiere's strong suit on the project I've been on the past few months. Anybody have a solution to this or should we just hope it's addressed in the next update?
- Does this happen with Sequence Markers, Clip Markers, or both?
- If it happens only with Clip Markers, then does it matter what type of clip is selected? Regular A/V, merged clip, subclip, ...? Only with clips of certain format/codec?
- @ Bob: Did this start happening after you updated to 10.10.1?
- @ CassidyD: what OS are you on?
Good question, I just tested, and it only happens with Sequence Markers (without fail). I also noticed this: it only happens when the list of markers in the Markers frame is so long that is requires a scroll bar. In other words, if there are only one or two markers on the sequence, then touching the scroll wheel (which wouldn't do anything in this case anyway) creates no error.
This did chronologically start happening after I updated to 10.10.1, but again I didn't ever have to scroll in the Markers panel before the update, so it's hard to do a before-and-after comparison. I also updated from Premiere CC 2014 to CC 2014.1 right before I started this Marker-heavy project as well.
Excellent reporting, heywhatsupitsbob. I was able to reproduce the crash on Windows as well as Mac and to determine that it was introduced in 2014.0.1. I entered a bug report.
I'm in the same boat. Have a huge project with hundreds of markers and very detailed text descriptions...and it's constantly crashing. My autosave is set to 5 minutes and I'm saving furiously in between.
The crash mostly occurs when editing text in the Marker List panel. Entering text seems to do it. I haven't specifically noticed it crashing on mouse scrolls but perhaps that's the case.
I'm on an iMac with 10.10.1 installed but it seems to have been occurring with Mavericks as well.
Here's a link to the crash log:
I know an update for Premiere just came out and I installed it hoping it would fix the bug...but seems like it didn't make it in.
Adobe - we need an emergency patch ASAP!!!
When Premiere crashes, gilzoo, do error dialogs come up citing the following two addresses: HotTimecodeControl.cpp-203 & InlineEditText.cpp-140. If so, you're clearly hitting exactly the same issue. If not, then it's a separate problem that we'll need to investigate independently.
You're correct that the issue ...Bob reported is not fixed in the recent update. Unfortunately, his report came in after we had locked down the code for the 2014.2 update. We'll get a fix out as soon as possible. If we release a 2014.2.1 patch, I'll lobby for this issue to be fixed in it. But I can make no promises. The bar for what's included in critical patches if very high for a number of reasons.
Assuming that you're hitting exactly the same bug that ...Bob reported, here are two measure that should help avoid this crash:
- rather than editing markers through the Markers panel, always use the Markers dialog. You can access that dialog several ways, including parking the playhead on the marker and pressing M (or, at creation-time, if the playhead is stopped, pressing M twice), or double-clicking a marker icon in the Timeline or either monitor, or doubleclicking the thumbnail for a marker in the Markers panel.
- move your mouse off to the side or turn it on its back any time you're working in the Markers panel. (That's a trick I learned from a consultant on an app for blind users that I worked on several years ago.) That should prevent inadvertently scrolling while editing markers.
That’s exactly it. And I can now recreate it by scrolling up or down with my mouse once text is entered into the marker in the panel. Attached are the two screen grabs from the error dialog boxes.
The beauty of using the marker panel is that I can actually type while the playhead is playing…kind of like a poor man’s transcription tool. If I use the pop up box then I can’t run the playhead in the background at the same time.
For now I’ve totally disabled the scrolling function on my mouse with the “Accessibility” panel in the OS system preferences. A pain to grab the scroll bars to move things around…but no more crashing.
But yes, please push for a fix!
me too, all of a sudden, as soon as I open the project, boom, same error, crash. repair disk, reboot, open project, crash. The message:
I am encountering the same crash as the OP. Same specs all around except I'm using an Apple Magic Mouse.
March 9th and still having the same problem.
I found this by searching on 'HotTimecodeControl'.
I am able to replicate the bug as described here.
Just so that Adobe is aware that it is not just a few people that work with markers. :-)
I'm not having the exact issue described in most posts here, but my project is crashing when I attempt to move (mouse click then drag) any chapter markers in any sequence. There is no crash report generated, I just get the rainbow wheel of infinite sadness and eventually have to force quit.
Not trying to muddy the waters on the bug identified here, just thought my issue, which has occurred repeatedly in last month or so, might be related to whatever the root issue is.
have there been any developments and/or workarounds with this issue since the last comment on this thread?
I have the latest version of PP and this problem is pretty chronic. I'm editing a dance short and it's crucial that I be able to edit markers while watching the raw footage. I can't really go more than 20 min or so without it crashing when editing markers. In my mind this is a huge bug particularly for dance and documentary editors. Is adobe planning on addressing this bug soon? Or are there additional workarounds?
I'm having the exact same problem. This is VERY problematic. I'm crashing 10-30 times a day. I can' even get any work done. I keep losing my work even though auto-save is set to 1 minute.
I will need to go back to AVID if this persists.
So I've noticed a really particular bug:
If I go to edit a Marker description in the Markers panel, and I add some text, then move the scroll wheel of my mouse, the program immediately crashes, with these errors:
Then it has the standard: "Sorry, Premiere has to shut down. It will try to save your project" - But it never does make a recovery.
No promises, but this bug has been marked as fixed in the upcoming version of Premiere Pro. Sorry for all the frustration this has introduced.
Anyone know if there's a patch or a workaround for this?
The workaround listed is, "always remember to exit the control by clicking outside it or tabbing to the neighboring box before scrolling."
Hopefully, the upcoming fix will be done to your satisfaction.
Thanks for this thread... speaking of markers, it would be nice if when working in the marker panel, and you selected a marker, it would jumpy to and activate the source monitor... now it seems you have manually activate it.
Yeah, having the same issue. Very, very frustrating as markers are the main way I organize footage. The markers panel seems really buggy and jumpy in general. Hope that update comes out soon.
I think i understand why the marker panel seems so jumpy... it is trying to show you the markers of whatever you happen to click on, which makes logical sense but is not good for workflow... i.e. when you are parked on a marked clip or sequence in the project panel, it shows you those markers, but the second you click on the sequence you are editing in the timeline panel, it shows you THOSE markers, etc...tricky GUI challenges.
but I think searching for a marker should definitely "stick" once you have found it...
I am also having this problem. Running 10.10.5, Premiere Pro 2014.2. Whenever I try and edit Markers in the Marker panel the system gives me this warning twice.. cloudroom/releases/2014.09/PremierePro/UIFramework/Src/HotTimecodeControl.cpp-203] then it crashes without saving.
I just had the same issue happen on the work computer stations. I was working on editing a clip in the timeline and after I edited a marker the program shutdown. Is this bug reaccuring or is there a way to fix this?
Same issue here, using brand new iMac Pro with PP 12.1.1 update. Premiere keeps crashing when editing markers in a long sequence. I had an adobe person for 2 hourse trying to do some troubleshooting remotely in my computer editing some preference folders and files in ~/Library/ApplicationSupport/ and nothing. I went back to version 12.0.1 and same thing.