3 Replies Latest reply on Dec 3, 2014 1:01 PM by Warunicorn

    Procedure to uninstall and reinstall Photoshop cc2014

    cajunautodealer

      I need to uninstall and reinstall Photoshop cc2014 on Windows 7 64 bit.  Should I "sign off" then uninstall using windows uninstall, then reinstall using Creative Cloud?

       

      Photoshop suddenly crashed.  When I restart Photoshop and try to open a image file the program crashes again.

       

      I get the following error report from Windows:

       

      Problem Event Name:    APPCRASH

        Application Name:    Photoshop.exe

        Application Version:    15.2.1.257

        Application Timestamp:    543dbc5e

        Fault Module Name:    USER32.dll

        Fault Module Version:    6.1.7601.17514

        Fault Module Timestamp:    4ce7c9f1

        Exception Code:    c0000005

        Exception Offset:    0000000000005357

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Information 1:    81d0

        Additional Information 2:    81d0b42b9be801d1f84f48a8f5f8b68b

        Additional Information 3:    78e4

        Additional Information 4:    78e43a175d24c35870fef5db453d6a93

       

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