3 Replies Latest reply on Dec 3, 2014 1:01 PM by Warunicorn

    Procedure to uninstall and reinstall Photoshop cc2014

    cajunautodealer Level 1

      I need to uninstall and reinstall Photoshop cc2014 on Windows 7 64 bit.  Should I "sign off" then uninstall using windows uninstall, then reinstall using Creative Cloud?


      Photoshop suddenly crashed.  When I restart Photoshop and try to open a image file the program crashes again.


      I get the following error report from Windows:


      Problem Event Name:    APPCRASH

        Application Name:    Photoshop.exe

        Application Version:

        Application Timestamp:    543dbc5e

        Fault Module Name:    USER32.dll

        Fault Module Version:    6.1.7601.17514

        Fault Module Timestamp:    4ce7c9f1

        Exception Code:    c0000005

        Exception Offset:    0000000000005357

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    81d0

        Additional Information 2:    81d0b42b9be801d1f84f48a8f5f8b68b

        Additional Information 3:    78e4

        Additional Information 4:    78e43a175d24c35870fef5db453d6a93


      Read our privacy statement online:



      If the online privacy statement is not available, please read our privacy statement offline: