I need to uninstall and reinstall Photoshop cc2014 on Windows 7 64 bit. Should I "sign off" then uninstall using windows uninstall, then reinstall using Creative Cloud?
Photoshop suddenly crashed. When I restart Photoshop and try to open a image file the program crashes again.
I get the following error report from Windows:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.104.22.1687
Application Timestamp: 543dbc5e
Fault Module Name: USER32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9f1
Exception Code: c0000005
Exception Offset: 0000000000005357
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 81d0
Additional Information 2: 81d0b42b9be801d1f84f48a8f5f8b68b
Additional Information 3: 78e4
Additional Information 4: 78e43a175d24c35870fef5db453d6a93
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I don't think you have to sign out; just uninstall. (Do it from within the Creative Cloud app; should be a cogwheel icon next to Photoshop.) Think the only reason you would sign out is if you intend to use PS CC on another system. (Up to 2 registered systems if I recall.) You can then reinstall using the Creative Cloud app.
Thanks for the info., however I have the application installed on both my PC and on my laptop. Do you think I still do not have to sign out?
You could; it wouldn't hurt anything, for sure. (It'll at least save you the trouble of getting in contact with Adobe support if something goes wrong.) xD