16 Replies Latest reply on Jan 3, 2015 1:07 AM by shumicse

    Adobe serial numbers

    Vinecharcoal

      My three year old iMac malfunctioned in late October, and I was directed by Apple to deliver my computer to an Apple store for a diagnostic exam. Technicians determined the iMac was “DOA” and Apple offered to give me a new one at no charge.

       

      I picked up the new computer on Saturday, and spent the next two days transferring data and installing applications and programs including Adobe Creative Suite Three.

       

      I attempted to open a photograph in Photoshop this morning. Adobe instantly recognized I was working on a different computer and requested that I enter the serial number of my Creative Suite. After entering this number, Adobe indicated this version was an update and requested the serial number of the earlier version I had purchased. I visited the Adobe website, retrieved the serial number of the earlier version I had purchased, and entered that number.

       

      Adobe would not accept the serial number I entered.

       

      Uncertain what to do at this time.