I recently had to take my computer in to be fixed after I acquired viruses. The tech people gave me virus protection and my computer is working fine. But when I went to open Illustrator, it told me to uninstall then install again, Error:16. I tried to uninstall but when I went to install again, nothing happens. I have downloaded plenty of times from CC before and it worked fine. What do I do?
Kindly try the below mentioned steps.
1. Restart your machine:
If the problem persists, kindly revert with the below mentioned information.
OS Version :
Exact error message: