3 Replies Latest reply on Dec 5, 2014 8:55 AM by A.T. Romano

    Premiere Elements 12 endless loop of "Sign in Required' popup

    Lizabeer

      I received a license  (Volume Licensing serial number) for Adobe Photoshop and installed. Whenever I try to use the editor, I get in an endless loop of "Sign in Required' popup. I sign in with my Adobe ID, and then nothing happens.  Chatted with Adobe with no resolution.  Our IT folks thought it might be a firewall issue, but it is not.  Been struggling with this for over a month, and need to use the product.


      Any ideas on how to resolve this?


      Thanks.

      Liz