1 Reply Latest reply on Dec 5, 2014 9:40 AM by sinious

    Flash CC Crashing on Startup

    flash loadup problem

      Hi all,

       

      Am getting the below error when trying to load Flash CC.

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Flash.exe

        Application Version: 14.1.0.96

        Application Timestamp: 54249160

        Fault Module Name: MSVCR110.dll

        Fault Module Version: 11.0.51106.1

        Fault Module Timestamp: 5098826e

        Exception Code: c00000fd

        Exception Offset: 00000000000536cd

        OS Version: 6.1.7601.2.1.0.256.4

        Locale ID: 2057

        Additional Information 1: b149

        Additional Information 2: b149752970946546bfd06ca1aa3b6c5b

        Additional Information 3: c820

        Additional Information 4: c8209a41a229d33b9d464f350a221197

       

      Running on Win7 64Bit if that helps

        • 1. Re: Flash CC Crashing on Startup
          sinious Most Valuable Participant

          That fault module explains what's crashing on there which is MS (Microsoft) V (Visual) C (C++) R (Redistributable) from studio 11. It might mean you need to install a newer version, say 2012 or 2013.

           

          You can find the Microsoft Visual C++ Redistributable by searching here for the Win 7 64bit version:

          http://www.microsoft.com/en-us/download/details.aspx?id=30679#

           

          On the chance it's Flash having a startup configuration issue you can reset Flash Pro's config by holding CTRL+SHIFT+ALT immediately after starting Flash Pro and allowing it to clear the config. You could try this first before hunting down a newer C++ runtime.

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