First, do you have a 64bit computer?
You MUST have a 64bit computer... what is your computer?
Adobe's MINimums http://helpx.adobe.com/premiere-pro/system-requirements.html
-Programs won't display if they will not install on your computer
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Yes. My main one is 64 bits will have to check the second one.