3 Replies Latest reply on Dec 23, 2014 9:49 AM by Peter Grainge

    Publishing via RoboHelp 10 to WebHelp FTP address = "Failed, server name or address could not be resolved"


      I'm attempting (failing) to publish my Help project to an assigned virtual directory: "publicaccessnow.com" with user id "taxhelp" and a verified password. I've attempted a few field variations based on some previous suggestions in this community thread, all with no success. I opened the Edit Destination window in RH 10 and completed the following fields: Descriptive Name = "publicaccessnow.com"  Connection Protocol = "FTP"  Host Name = "http://publicaccessnow.com"  Port = "21"  User ID = "taxhelp"  Password = [password]  Server Directory = "/taxhelp"  I also tried leaving the server directory blank and entering "2021" in the Port field. Anyone see any obvious mistakes? Thanks for your help! Chad from Thomson Reuters