I'm using Captivate 3 to record a demo of an internal
organization's web-based system. As I'm recording I immediately
noticed that the mouse gets very jumpy and fades in and out
whenever I try to scroll up/down or side to side. It takes it
approximate 4-8 seconds to "catch up" and reappear on the demo
recording screen. It creates a chopping appearance.
Once I view the recorded demo, the mouse appears to be
trailing and creating weird lines (they fade after 3 seconds or so)
along the path the mouse previously traveled. Additionally, the
auto caption and highlight boxes are totally misaligned with the
various links I selected during the demo. Has anyone else seen
these same issues and maybe figured a way to fix them? Could it
simply be a matter of changing some global recording settings? Any
Hi eLearningDeveloper and welcome to the community.
I think the problem might lie in the time to capture vs the
time to load. To clarify, when you click on a screen, Captivate
reacts almost instantly in recording what is on your screen at that
time. Unfortunately, since you are capturing off a server (web
based system), your screen takes a while to refresh, thus Captivate
is recording "incomplete" pages. My suggestion is to use a manual
capture method in cases like this i.e PrtScrn to capture your
screenshots and manually sart and end Full Motion Recording for
drag&drop type of capture The keys used are customisable at
Edit/Preferences under the Recording node.
Lastley, work slowly thus allowing full screen refreshing at
Hope this helps.
PS On another subject, try not to save your cp files to the
company server as this could lead to file corruption issues, rather
save to the standalone PC.