Are you still facing this issue?
I've stopped using Adobe Send since the problem occurred. Has Adobe
I'm a bit puzzled by your comment about the sender's name being blank. Adobe Send sets the From line to read:
From: Susan Jones via Adobe Send <email@example.com> (where Susan Jones is the name associated with your Adobe ID).
Because we are sending from our mail servers, we cannot put your email address in the <> or most spam filters would reject the message.
Are you not seeing this?
Attached is a screen shot of the "unknown sender" problem. This was
sent from my Adobe Send account to a Gmail account. The "unknown
sender" issue does not occur in Yahoo mail, as I did a test send to a
Yahoo account and it displays the "sender" as it should.
I just did two test sends from my Adobe Send account to two different
Outlook.com email addresses and the messages are not being received. So
that problem still exists.
I don't see the screenshots, but neither do I see the problem. Here's what I see when I send a file to my gmail account. My name is there, in both the message list and the individual message:
For inserting images into the forum, click on the little camera icon:
and then follow the instructions.
I'll investigate the delivery problem. I don't know why outlook.com or att.net would be blocking our emails.
I just posted the screenshot on the forum page.
I suspect that this is because of the comma in the name associated with your Adobe ID. I've seen this before with gmail. (See: "from Unknown Sender")
Try removing the comma in your First Name field. You might also need to remove the dashes in your Last Name.
I made both changes that you recommended and it solved the "unknown
sender" problem on Gmail. It also solved the problem of non-receipt of
messages to Outlook mail. I think it would be a safe bet that att.net
mail (and other email services) should now receive my Adobe Send
messages as well.
Thanks for the personal help. If any other problems come up I will
If it solves the issue with delivery to @att.net addresses, that would be very good to know! I didn't anticipate that the two issues were linked, but now that I think about it, I can see how they might be.
I did a test send to two different Outlook mail accounts and both
received the messages instantly. I am presuming that all Outlook
account would work similarly.
Thanks, again. Let me know if it also solves the @att.net delivery issue.
We'll look to see if there's a way to fix this on our end so that others don't encounter the problem.