I singed up for my daughter under the student program and now it says expired and I can not access account information to see what the problem is. My credit card changed and I need to input new card.
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page (or... HER account ???)
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019