4 Replies Latest reply on Dec 9, 2014 7:04 AM by petebigg

    Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

    petebigg

      I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.  When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

        • 1. Re: Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.
            A.T. Romano Level 7

            petebigg

             

            Have you tried the uninstall reinstall with the free ccleaner run through between the uninstall reinstall?

            https://www.piriform.com/ccleaner/download

             

            Have you looked at the problem with and without the antivirus and firewall(s) disabled?

             

            Have you deleted the Adobe Premiere Elements Prefs file and, if necessary, the whole 7.0 Folder in which

            the Adobe Premiere Elements Prefs file exists?

            Assuming Windows 7, 8, or 8.1 64 bit....

            Local Disk C

            Users

            Owner

            AppData

            Roaming

            Adobe

            Premiere Elements

            7.0

            and in the 7.0 Folder is the Adobe Premiere Elements Prefs file that you delete, and, if that does not work

            then you delete the whole 7.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to

            be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the

            complete path cited.

             

            Also, check out Edit Menu/Preferences/Scratch Disks and make sure that all the categories are pointed

            to a hard drive location with enough free hard drive space. Are you installing the program to the default

            location on Local Disk C?

             

            Are you attempting to work with a pen and tablet in place of a mouse?

             

            We will be watching for your results.

             

            Thank you.

             

            ATR

            • 3. Re: Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.
              petebigg Level 1

              Hello

               

              Running Win 7 64 bit also running Elements as admin. Uninstalled reinstalled used cccleaner after uninstall. Ver Adobe Prem Elements 7.0.1. Program had worked not sure of any changes. Doesn't show anything in the Application Event Log either.

               

              Same issue persists

              • 4. Re: Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.
                petebigg Level 1


                Sorry here is what i've tried

                 

                Hello

                 

                Running Win 7 64 bit also running Elements as admin. Uninstalled reinstalled used cccleaner after uninstall. Ver Adobe Prem Elements 7.0.1. Program had worked not sure of any changes. Doesn't show anything in the Application Event Log either.

                 

                Same issue persists