Can we assume that your program is Premiere Elements 13? On what computer operating system is it running? Are you working with a tryout or purchased Premiere Elements?
What is your computer drive situation?
Have you restarted the computer? Can you cancel out of the message after several cancels?
Assuming Windows, did you install the program to the default location on Local Disk C?
Let us start here and decide what next.
Premiere Elements 13
This is a new Dell all in one
Digital down load
Have restarted computer
Try uninstalling and reinstalling.
Thanks for the reply.
The uninstall and reinstall has been known to be successful in some cases, but I would not do that with using a free ccleaner run
through between the uninstall and reinstall.
The full suggested scenario would be
1. Uninstall the program using the usual Control Panel way.
2. Do a free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls.
3. Reinstall the program with the antivirus and firewall(s) disabled.
Also, before starting the above, go to the Task Manager/Processes and determine that there are no Premiere Elements 13 or Elements Organizer 13 processes open. If found, do End Process for each found.
Depending on the results for the above, we might then try deletion of the Adobe Premiere Elements Prefs File for 13 and, if necessary, the whole 13 Folder in which that Adobe Premiere Elements Prefs file exists.
We will be watching for your results.
Add On...Remember...latest version of QuickTime installed on same computer with 13 and running program as Administrator.