1 Reply Latest reply on Dec 8, 2014 12:34 AM by station_two

    Error message about compatibility with Windows version


      Getting an error message on startup that mentions "known compatibility with Windows version."  This is a relatively new event, occurring without change in Windows version, which is Vista Home Premium.  The solution found online is "Server Error in '/' Application," but I don't know what this means.  I can run the program, but now sure what I'm missing.  Thanks for any comments.

        • 1. Re: Error message about compatibility with Windows version
          Level 5


          Note that this is boilerplate text.

          If you give complete and detailed information about your setup and the issue at hand,

          such as your platform (Mac or Win),

          exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

          your settings in Photoshop > Preference > Performance

          the type of file you were working on,

          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

          what troubleshooting steps you have taken so far,

          what error message(s) you receive,

          if having issues opening raw files also the exact camera make and model that generated them,

          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.


          someone may be able to help you (not necessarily this poster, who is not a Windows user).

          a screen shot of your settings or of the image could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: