1 Reply Latest reply on Dec 7, 2014 5:43 PM by Benjamin Root

    Photoshop CC crashes when opened

    D.E.

      Photoshop CC crashes each time I try open it (although it did randomly work one time).

      I get the same message when opening Illustrator. Indesign is working fine.

       

      This is error message I get:

      Problem Event Name:APPCRASH
        Application Name:Photoshop.exe
        Application Version:15.2.1.257
        Application Timestamp:543dbc5e
        Fault Module Name:PlugPlugOwl.dll
        Fault Module Version:5.2.0.52
        Fault Module Timestamp:5436b732
        Exception Code:c0000005
        Exception Offset:0000000000175503
        OS Version:6.1.7601.2.1.0.768.3
        Locale ID:2057
        Additional Information 1:cd7e
        Additional Information 2:cd7e6ce53aec2fe0525284013ac8d6d3
        Additional Information 3:b698
        Additional Information 4:b698133d39c22b5b36433bd9fb9b5939

       

       

      I have a PC, Windows 7.

       

      Please advise, thanks!