7 Replies Latest reply on Dec 9, 2014 5:49 AM by A.T. Romano

    I cannot validate the serial number and I tried several things like shut down firewall, change hosts (cannot change it by the way the computer won't let me), etc.

    no connection internet

      I cannot validate the serial number on premiere elements and photoshop elements. Stil saying that i do not have any connection with the internet. I already tried to contact the adobe chat. They did help me, but what they say did not work.

      They said that I had to contact helpdeks, but they would not help me. I had to go to the chat again. The chat does not work.


      I also tried al of the things that is mentioned on this site https://helpx.adobe.com/nl/x-productkb/policy-pricing/activation-deactivation-products.htm l.


      Can someone help me, because I don't know what to do know.