0 Replies Latest reply on Dec 8, 2014 6:15 AM by HeidiML

    InDesign CC 2014 crashes on launch

    HeidiML

      This is the message I get:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version: 10.1.0.70

        Application Timestamp: 5424e38b

        Fault Module Name: MSVCR110.dll

        Fault Module Version: 11.0.51106.1

        Fault Module Timestamp: 5098826e

        Exception Code: 40000015

        Exception Offset: 00000000000740da

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 50c4

        Additional Information 2: 50c4d85164a96dd87444c41de660c100

        Additional Information 3: d2c2

        Additional Information 4: d2c29df5c236c6e76ebfbcd9ce6595fd

       

      I uninstalled the app, then reinstalled it. Same problem.

       

      I have not installed any new fonts, etc. since the last time that I used the program and it worked--and asking me to uninstall the fonts I have installed isn't a practical solution. I have hundreds of them installed.

       

      Any other ideas? Anyone know what the information above means?