Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
In reality, I am connected to CC with my Adobe ID. The problem occurs when I make updates refuses my password ... On my other computer, all is ok. I'd like to speak to someone, but my English is not very good. Thank for your answer
Ok, all is done. I changed my settings, and now, I can update my applications... Thanks a lot.