2 Replies Latest reply on Dec 8, 2014 10:29 AM by RobertHammer1962

    Why does Premiere Elements 12 not react, by trying to start movie over the timeline?

    RobertHammer1962

      I am using Premiere 12 Elements. Sometimes it happens, today again, that Premiere does not react anymore. It does not crash, I can add Effects oder cut the film, but I can not start the movie on the timeline.

      I tried to empty the cache and sometime it helps. But it can be, that it was only accedentely, that it worked then.

       

      My Computerconfig:

       

      Intel I7 Prozessor, 8 GB RAM, 2 Gigabyte HD, Win 8.1 64 bit, AMD Radeon HD5700

       

      I am happy for every answer, that helps.

       

      Thank you

        • 1. Re: Why does Premiere Elements 12 not react, by trying to start movie over the timeline?
          A.T. Romano Level 7

          RobertHammer1962

           

          Premiere Elements 12 Windows 8.1 64 bit

           

          Are you working from the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update.

           

          What is the size of the project when the Timeline playback is not possible? Is this event associated with any particular

          added effect, title creation, or video or audio transition placement?

           

          Where are the Scratch Disks directed and how much free hard drive space is at that location?

          Did you install the program to the default Local Disk C?

           

          Video card/graphics card up to date according to the web site of the manufacturer of the card?

          For Device Manager/Display Adapters, is AMD Radeon HD5700 the only listing?

           

          When this event happens, how are you getting out of it so that you can move on in that opened project?

           

          Let us start here and then decide what next?

           

          ATR

          • 2. Re: Why does Premiere Elements 12 not react, by trying to start movie over the timeline?
            RobertHammer1962 Level 1

            Are you working from the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update.

             

            I have the actual Update on the Computer. After I installed it about two month ago, I updated it over th Updatebutton and Premiere says to me, that I have the latest Version. My Version is 12.1 (620140 225.12.1.620828).


            What is the size of the project when the Timeline playback is not possible? Is this event associated with any particular

            added effect, title creation, or video or audio transition placement?

             

            What do you mean with the size of the project? If you mean the size of the videoscreensize, I can give the information, that it is a Full HD Video.

            If you mean the size of the Projectdata, it is 994 Kb.

             

            In this project a keymask (4 points) is used, that a video from another track is visible with the mainvideo on Track one. And there are two faders in the video, thats all. No titles and so on.


            Where are the Scratch Disks directed and how much free hard drive space is at that location?

            Did you install the program to the default Local Disk C?

             

            Do you mean with Scratchdisks the path to the Cache? If so, I tried different pathes. On both Disks are 700 GB free space, butit did not make a difference. I emptied the cache, schanged the pathes, emptied again, but the result was the same. No reaction.

            I installed Premiere into the default given path during the installation. And that was c:\Program Files (x86).


            Video card/graphics card up to date according to the web site of the manufacturer of the card?

            For Device Manager/Display Adapters, is AMD Radeon HD5700 the only listing?

            Yes, the Videocard is up tp date, I compared my driver Version with the Version on the Website. It is the same . And there is only one Graphic Display in the Device Manager.


            When this event happens, how are you getting out of it so that you can move on in that opened project?

             

             

            I can use the program normal anyway. I can do everything I like, but I can not start the Video over the timeline. Even if I stop the program by leaving it over the regular menu, and doing a restart of the whole computer, the result is the same. The software runs, it loads all the sourcefiles, they are placed on the tmeline and I can do everthing, but not start the video on the timeline.