I logged on to my account when I received an E-mail telling me to fix my account payment settings. When I logged on there was no plan in my account management to cancel, so I called and received a number and assurance that this months charge would be canceled. I'm not sure where to enter this cancellation code or when my refund will be accommodated, so that is why I'm writing this today.
This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"