1 Reply Latest reply on Dec 9, 2014 2:03 AM by Atul_Saini

    I open creative cloud and it says I have to verify mi email adress... i've already verified it!!

    casellas1987

      So, i'm trying to install Illustrator trial but creative cloud keeps telling me i have to verify mi email adress, but i have already done it and in my account page it says it is verified and it keeps telling me to do it and can't install anything

      I've already restarted the computer ...

       

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        • 1. Re: I open creative cloud and it says I have to verify mi email adress... i've already verified it!!
          Atul_Saini Adobe Employee

          Hi There,

           

          We have checked the details for your account, I would like to inform you that everything is fine with your account.

          I would request you to sign in with correct email address. The domain in the screenshot says ******@gotmail.com. However, it is supposed to be hotmail.com.

           

          Please rename the following file to proceed with sign in to Creative Cloud app.

          1. Opm.db to Opm.db_old.

          2. Location : C:\Users\[Username]\AppData\Local\Adobe\OOBE.

          3. Launch Creative cloud app, sign in to it with correct email.

           

          Kindly revert if problem persists.

           

          Thanks,

          Atul Saini